I gained confidence in the service immediately after my first telephone consultation, Carmel, West Midlands
[there is] no substitute for having someone in your corner with a comprehensive knowledge of the process... RT, Northumberland
The service I received was fantastic and it definitely played a huge part in the final result, for which I am truly grateful, C Garner, Birmingham
At this very stressful time I felt alone and out of my depth dealing with a process I didn't fully understand, GR, Durham
Anyway, Pauline, ...my heartfelt thanks to you. I went from feeling like I was flailing around, not knowing where to turn or what to do, to suddenly knowing exactly what to expect from the whole process, what my rights as a parent were and feeling confident about my ability to state my case on behalf of [my son]. It was a really difficult time for both me and ... but you really did equip us with so much knowledge about the whole process that I am very grateful for.
I must admit to being sceptical at first, thinking "what can she tell us that we don't already know" but knowing what I know now, I'm over the moon that we decided to contact you and ..., I wouldn't hesitate to do the same thing again.
CJ, Northumberland
The most useful part of the service was the advice about being realistic about infant class size appeal outcomes and the general support. Tania, Bristol
[Pauline's] support resolved a very stressful situation for us, Ron and Carol Todd
It was great to feel that I gave as much as I could possibly give at the appeal and that although the appeal was unsuccessful I had tried everything I could have done, TMc, West Country
I strongly believe that had it not been for Pauline [my child]and all the other children that appealed would not have got a place - and for that I am truly thankful (a parent, North Tyneside)
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